Do you have questions on uploading Show Specials, operational deadlines, or have general Show inquiries? Contact your Customer Success Manager to find out everything you need to know to have the best exhibiting experience.
I can’t access the Exhibitor Dashboard, what do I do?
If you need help accessing your Exhibitor Dashboard, please contact your Customer Service at 800-811-7151 or 203-840-5610 or email Dashboardsupport@reedexpo.com.
Where do I order items I need for Vision Expo?
Inside the Exhibitor Manual you will find all of the action items, which will provide you with the contact information for all of the Vision Expo’s official contractors.
How can I lower my Freeman costs?
Freeman is the official Vision Expo contractor and they do offer discounts for orders placed on their website. Visit the Exhibitor Manual for more information. You can create an account with Freeman at: www.freemanco.com.
How much does electricity cost?
Electricity can be ordered through the Javits Center and there are different levels of electricity offered to fit your needs. Access the electricity form in the Exhibitor Manual.
Is Shipping and Material Handling the same thing?
Shipping is the transportation of your items from your location to the convention center. You are responsible for hiring a transportation company for your shipping materials.
Material handling is the action of receiving your shipment at the convention center and bringing it to your booth space. Freeman is the official Vision Expo contractor and will facilitate your material handling. There is a cost associated with this – called “drayage” and you will receive a drayage bill from Freeman in your booth.
How can I anticipate my drayage costs?
Drayage is calculated based on the weight of your items and how they are shipped. Please reach out to your Customer Success Manager for more information.
Will my crates be in my booth when I get there?
If you take advantage of shipping to the Advanced Warehouse, your crates will be in your booth based on your move-in dates.
Can I bring in my own food and beverages to give out during Vision Expo?
No. Cultivate is the official caterer for the Javits Center and all food and beverage must be ordered through them. Menus and ordering information can be accessed through the Exhibitor Manual.
Does registering as an admin on the Exhibitor Dashboard automatically register me for an exhibitor badge?
No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard, you will have to register separately for exhibitor badges.
Is Wi-Fi available on the Vision Expo show floor?
There will be Wi-Fi available throughout the Vision Expo show floor for light business use. The Wi-Fi does not replace a hardline internet connection. If you need more support, make sure to order a hardline internet connection for your booth. Access the Telephone/Internet order for in the Exhibitor Manual.