EYE2EYE Series

EYE2EYE Series

Everyone enjoys a great storyteller. The EYE2EYE Series features individuals providing high-level insights on topics to inform, empower and challenge you. This series will take place on the Stage at the BRIDGE.

The Ritz Carlton Leadership Center Presents: Memorable Customer Service

Friday, March 27th
10:00 AM – 12:00 PM

To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as you are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. You will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in your employees.

About the EYE2EYE Headline Speaker

Dapper Dan

Fashion Innovator & Author, Dapper Dan: Made in Harlem

Friday, March 27th
5:00 PM – 6:00 PM
Fashion Innovator & Author, Dapper Dan: Made in Harlem

Click here to submit your question for Dapper Dan.

With his eponymous store on 125th Street, Dapper Dan pioneered luxury streetwear in the early 1980s, co-opting luxury branding to design original garments with high-end detail. Known for using exquisite leathers, furs, and other fine materials, he first drew powerful New York City hustlers as clientele, who all came due to his strong street reputation as a legendary professional gambler and dandy. He then went on to outfit entertainers and other celebrities, including Eric B. & Rakim, LL Cool J, Salt-N-Pepa, Mike Tyson, Missy Elliott, JAY-Z, Beyonce, Aaliyah, P. Diddy, Floyd Mayweather, and many more. Dapper Dan has been featured on platforms including The New York Times, Elle, Vogue, W, Vanity Fair, The New Yorker, CNN, and Netflix. His works have been on display at The Smithsonian, The Museum at FIT, The Metropolitan Museum of Art, and The Museum of Modern Art. Dapper Dan’s boutique reopened in 2017 in a major partnership with Gucci. His memoir, Dapper Dan: Made in Harlem is a New York Times Bestseller.


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