How to Irritate Your Patients

How to Irritate Your Patients

03/31/2017, 5:00 PM - 6:00 PM

1B04

Language:
English

Sometimes the best way to understand something is to identify and understand its opposite. After attending this tongue-in-cheek-yet-serious one-hour, dynamic session, ECPs will have a deeper insight into all the things that are most likely to irritate and eventually alienate your clientele. Through a facilitator-led group discussion you will identify as many "irritants" as you can in the first 10 minutes of the class. You will learn some specific guidelines and policies to enact to avoid those irritants that are avoidable, as well as those which appear "unavoidable." You will learn to identify which team members are most adept at handling irritants, as well as walk away with a list of the Top 25 Patient Irritants.

Speakers

  • Anthony Record

    Speaker

    LDO,FNAO,ABO

    Optical Seminars, Inc.

    Anthony Record's thirty years of optical and management experience in corporate, private, lab, and retail environments have given him the foundations...

Documents

Documents available after booking session

Type of Session

  1. Type of Session Course

Pending Accreditations

  1. C - COPE No
  2. A - ABO Yes
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical No
  6. JCAHPO – Joint Commission of Allied Healthcare Personnel in Ophthalmology No
  7. N - NCLE No
  8. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  9. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  10. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  11. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  12. NYS-D-B - New York State Opticians-Dispensing-Basic No
  13. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  14. O - Orals No
  15. P - AOA Paraoptometric Commission No
  16. T - TQ-CEE No
  17. TPA - Therapeutic No

Course Number

  1. Course Number 26B3

Categories

  1. Track
    Business Solutions - Customer Experience

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